IT Articles

IT Articles

IT Articles

Introducing Quickpass – Our New, Secure, Easy to Use Password Reset Solution

Enhance Security with Simplified Password Resets. Forgotten passwords cause hassle and security risks. Dynamic Quest Quickpass streamlines password resets and enhances security, allowing users to reset passwords in seconds without having to contact our Service Desk. This solution prevents bad actors from exploiting password resets to hack into internal networks. It uses multi-factor authentication and biometric data to confirm user identity, ensuring only authorized access. Key Benefits Secure & Quick: Instantly unlock accounts and reset passwords securely. Convenient Password Syncing: Update your password once, and it will automatically sync across Office 365, Active Directory,…

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Welcome to Our All-New QBR Experience

A Quarterly Business Review (QBR) is a strategic meeting between your organization and your Client Success Manager and Solution Architect. During this meeting we will review the performance of your services, discuss your business goals, and align our services to meet your evolving needs. Our QBR Meeting Will Cover: Overall Assessment of Your Network: Summary of your hardware, business applications, policy, security, and continuity. At- Risk Item Assessment: Clear list of At-Risk items with detailed recommendations to improve IT posture. Recommended IT Roadmap: Detailed timeline of implementing at-risk recommendations. Quarterly & Annual Budget Forecast:…

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Dynamic Quest and Kentucky Credit Union League Announce Strategic Partnership

[Greensboro, NC] – Dynamic Quest and the Kentucky Credit Union League (KCUL) are pleased to announce their strategic partnership. This collaboration will enable credit unions to leverage Dynamic Quest’s comprehensive managed IT, cybersecurity, and employee help desk solutions., Dynamic Quest, the leading provider of managed IT services in the Southeast, specializes in comprehensive IT services and managed technology solutions, including managed IT solutions, cybersecurity, cloud services, and more. The Kentucky Credit Union League is dedicated to serving the needs of credit unions and providing resources to help them thrive. “We are excited to announce…

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Introducing Our New Client Experience Model

We are excited to introduce you to the new Dynamic Quest, Client Experience Model. Based on client feedback, we have invested in and restructured our team to improve how we support, communicate, and advise you and your business.   Client Success Manager  Your Client Success Manager (CSM) is the cornerstone of our client experience model, and your dedicated, primary point of contact outside of our 24x7x365 Service Desk team. Your CSM is responsible for your absolute satisfaction. Whether you need advice on a new solution or technology, or want to discuss an outstanding ticket, your…

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The Critical Role of IT and Cybersecurity in Healthcare: Recent Examples Highlight the Importance 

In the rapidly evolving landscape of healthcare, the role of information technology (IT) and cybersecurity has become increasingly critical. From electronic health records (EHRs) to telemedicine, technology has transformed the way healthcare is delivered, improving patient outcomes, and streamlining operations. However, this digital transformation has also brought new challenges, particularly in the realm of cybersecurity.  Cyberattacks targeting healthcare organizations have been on the rise in recent years, with hackers targeting sensitive patient data for financial gain. These attacks not only compromise patient privacy but also disrupt healthcare operations, leading to delays in patient care…

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Yahoo and Google Revamp Bulk Email Sending: A Deep Dive into the Latest Changes

Two major email communication players, Yahoo and Google, have recently implemented significant changes in their approach to bulk email sending. These adjustments aim to enhance user experience, improve email deliverability, and combat spam. In this article, we will explore the key modifications made by both Yahoo and Google, shedding light on their implications for email marketers and the broader digital community. Google’s Changes: Google has rolled out updates designed to create a more secure and user-friendly environment. One of the notable changes is the introduction of BIMI (Brand Indicators for Message Identification), which allows…

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Cybersecurity Threats Credit Unions Face & How to Secure Your Network

Credit Union Cybersecurity Threats Cyberattacks are one of the greatest threats financial institutions face. The average financial security breach costs approximately $5.97 million. For credit union cybersecurity, this means keeping up to date with the latest cyber solutions is critical to protecting member data and their good name. On average, financial risk can range from $190,000 for a small to mid-size credit union up to $1.2 million for large credit unions. Assessing potential cyber threats will allow you to adjust your IT infrastructure accordingly. Below we break down specific threats and what you can…

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Article: County IT Getting Outside Tech Support for $100K A Year
Dynamic Quest Extends Support Agreement With Guilford County

Dynamic Quest is honored to earn the business of our long-term client, Guilford County. Our partnership has extended for the past ten years, and we are thrilled to continue protecting their IT environment. More than ever, governments are being targeted by hackers. In fact, a recent study found that ransomware attacks in both state and local governments have increased by 69% in 2023. With cyber threats on the rise, this requires government bodies to have a proactive IT team monitoring, alerting and responding to any threat that attempts to touch one of their endpoints….

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National Credit Union Administration - 1934
NCUA Cyber Incident Reports Required Within 72 Hours

Effective September 1, 2023, the NCUA will require all federally insured credit unions to notify the NCUA as soon as possible, within 72 hours after a reportable cyber incident has occurred. “Each of us in the financial system has an obligation to protect our nation’s economic and financial infrastructure. And, credit unions must be included in conversations about critical infrastructure, as a whole. This final rule will facilitate such dialogue,” Chairman Todd M. Harper said. “Through these high-level early warning notifications, the NCUA will be able to work with other agencies and the private…

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Virginia Credit Union League One Vision. One Voice.
Virginia Credit Union League, Dynamic Quest in New Partnership to Provide CUs with IT Assistance

Recognizing credit unions’ need to manage increasingly complex digital environments, the Virginia Credit Union League is pleased to announce its new partnership with Dynamic Quest, a managed information technology service provider, specializing in delivering stable, secure and reliable IT solutions. “Today’s IT professionals are looking for any edge that empowers them to protect their systems 24/7, that enables them to catch and prevent potential issues, and which offers immediate support when issues do arise,” noted League Vice President David Deacon. “With Dynamic Quest’s expertise focused on supporting all your credit union’s IT needs, you can…

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Work With a Managed Service Provider or Hire Internal? 3 Reasons to Consider Outsourcing or Co-Managed IT

It is common for businesses to assume an internal staff will always be the best choice without considering the benefits of outsourcing to a group with a wide range of experience and skills, as well as, extensive knowledge. While there are certain benefits of having an internal staff, this article aims to highlight specific benefits of working with a managed IT service provider that should be considered. We often get asked, “Why should I work with an IT provider that is not onsite, when I can hire an internal IT guy?” It is a…

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Leverage - Your Advantage
Dynamic Quest Announces Strategic Partnership with LEVERAGE

LEVERAGE Partners with Dynamic Quest to Provide Managed IT Services TALLAHASSEE, FL – LEVERAGE is excited to announce a new partnership with Dynamic Quest, a managed information technology service provider that works with credit unions to deliver stable, secure, and reliable networking. Dynamic Quest is headquartered in Greensboro, North Carolina, and has offices and employees across the Southeast (including, Alabama, Georgia, and Florida) to make sure clients always have an expert to assist with IT issues. “In today’s digital age, credit unions are prime targets for hackers,” stated Steve Willis, President of LEVERAGE. “More…

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