Stop sweating the small stuff. Help Desk support from Dynamic Quest manages more than just Tier 1, Tier 2, and Tier 3 tickets. We handle all extraneous IT Support needs. Get back to running your business and have the peace of mind that your network, users, and data will be fully supported 24x7x365.
Our IT Help Desk is staffed with passionate, experienced technicians that have the skill and industry know-how to tackle any issue you or your end users might face. From network connectivity issues, access denial and password resets, to complete end user security and application support.
Our clients save up to 40% on their IT budgets by leveraging our Help Desk support. We only bill for time spent on issue resolution—not doctor visits, sick leave, or bathroom breaks— a partnership with Dynamic Quest is much more cost-effective than maintaining an internal IT Help Desk.
We don’t do one-size-fits-all. Instead, we sit down with you and get to know your team, your company, and your unique business objectives. Then we design a customized IT Help Desk support plan comprised of Tier 1 tickets, Tier 2 tickets, or a combination of both.
IT issues don’t only exist from 9 to 5, and neither do we. We are always on hand to answer any call a user might place, even during nights, weekends, and holidays.
We can analyze your IT Help Desk procedures, ticket trends and patterns, and provide you with an in-depth analysis that can improve your end-user experience and help you save even more.
$500 billion will be spent in the greater cloud market by 2020.
Billions of devices will be connected to the Internet of Things by 2025, exponentially increasing demand for MSPs to back up growing companies.
“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”
Javier Gomez, CEO
More than 90% of businesses are either evaluating, adopting or embracing the cloud.
The average price of a data breach now stands at about $4 million.
93% of businesses file for bankruptcy after losing data for 10 or more days.
70% of SMBs reported suffering a security breach during the previous 12 months – and companies with fewer than 500 employees were the most vulnerable, with a 75% breach rate.
71% of SMBs are outsourcing their IT needs to a managed service provider.