Managed Help Desk Services

Increased efficiency, lower operating costs

Stop sweating the small stuff.   Help Desk support from Dynamic Quest manages more than just Tier 1, Tier 2, and Tier 3 tickets. We handle all extraneous IT Support needs. Get back to running your business and have the peace of mind that your network, users, and data will be fully supported 24x7x365.

Our IT Help Desk is staffed with passionate, experienced technicians that have the skill and industry know-how to tackle any issue you or your end users might face. From network connectivity issues, access denial and password resets, to complete end user security and application support.

Reduce IT operating costs

Our clients save up to 40% on their IT budgets by leveraging our Help Desk support. We only bill for time spent on issue resolution—not doctor visits, sick leave, or bathroom breaks— a partnership with Dynamic Quest is much more cost-effective than maintaining an internal IT Help Desk.

Reduce IT Spend

Display Monitoring

Customized support plans

We don’t do one-size-fits-all. Instead, we sit down with you and get to know your team, your company, and your unique business objectives. Then we design a customized IT Help Desk support plan comprised of Tier 1 tickets, Tier 2 tickets, or a combination of both.

Help Desk Support — 24x7x365

IT issues don’t only exist from 9 to 5, and neither do we. We are always on hand to answer any call a user might place, even during nights, weekends, and holidays.

24x7x365 days IT Access

Display Monitoring

Process improvement analytics

We can analyze your IT Help Desk procedures, ticket trends and patterns, and provide you with an in-depth analysis that can improve your end-user experience and help you save even more.