Stop sweating the small stuff. Managed Service Desk from Dynamic Quest manages more than just Tier 1, Tier 2, and Tier 3 tickets. We handle all extraneous IT Support needs. Giving you the peace of mind that your network, users, and data will be fully supported 24x7x365.
IT Service Desk giving you a headache? We can help. The Service Desk exist to solve problems, but having an in-house Help Desk can be a problem in itself. Between the expense of keeping it staffed 24 hours a day, constant staffing turnover, and unexpected problems that stretch your team too thin, you may find yourself overwhelmed.
Our clients save up to 40% on their IT budgets by leveraging our Service Desk support. We only bill for time spent on issue resolution—not doctor visits, sick leave, or bathroom breaks. Managed Service Desk is much more cost-effective than maintaining an internal IT Help Desk.
We don’t do one-size-fits-all. Instead, we sit down with you and get to know your team, your company, and your unique business objectives. Then we design a customized IT Service Desk support plan comprised of Tier 1 tickets, Tier 2 tickets, or a combination of both.
IT issues don’t only exist from 9 to 5, and neither do we. We are always on hand to answer any call a user might place, even during nights, weekends, and holidays.
We can analyze your IT Help Desk procedures, ticket trends and patterns, and provide you with an in-depth analysis that can improve your end-user experience and help you save even more.
Billions of devices will be connected to the Internet of Things by 2025, exponentially increasing demand for MSPs to back up growing companies.
More than 90% of businesses are either evaluating, adopting or embracing the cloud.
The average price of a data breach now stands at about $4 million.
93% of businesses file for bankruptcy after losing data for 10 or more days.
“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”
Javier Gomez, CEO
71% of SMBs are outsourcing their IT needs to a managed service provider.
70% of SMBs reported suffering a security breach during the previous 12 months – and companies with fewer than 500 employees were the most vulnerable, with a 75% breach rate.
$500 billion will be spent in the greater cloud market by 2020.