Managed Service Desk

Increased efficiency, lower operating costs

Stop sweating the small stuff. Managed Service Desk from Dynamic Quest manages more than just Tier 1, Tier 2, and Tier 3 tickets. We handle all extraneous IT Support needs. Giving you the peace of mind that your network, users, and data will be fully supported 24x7x365.

IT Service Desk giving you a headache? We can help. The Service Desk exist to solve problems, but having an in-house Help Desk can be a problem in itself. Between the expense of keeping it staffed 24 hours a day, constant staffing turnover, and unexpected problems that stretch your team too thin, you may find yourself overwhelmed.

Our clients save up to 40% on their IT budgets by leveraging our Service Desk support. We only bill for time spent on issue resolution—not doctor visits, sick leave, or bathroom breaks. Managed Service Desk is much more cost-effective than maintaining an internal IT Help Desk.

We don’t do one-size-fits-all. Instead, we sit down with you and get to know your team, your company, and your unique business objectives. Then we design a customized IT Service Desk support plan comprised of Tier 1 tickets, Tier 2 tickets, or a combination of both.

Description of services

  • Tier 1, 2, and 3 support
  • On-call 24x7x365
  • Tailor support plan
  • Unlimited resources
  • Remote maintenance
  • Access denial
  • End user security
  • Network monitoring
  • Application support

24x7x365 access to niche technologies

Migration services, server administration, cloud hosting, software development, and network engineering are just a few of the additional services we offer. As our client, you’ll have access to all these resources and more, any time you might need them.

Service Desk Support — 24x7x365

IT issues don’t only exist from 9 to 5, and neither do we. We are always on hand to answer any call a user might place, even during nights, weekends, and holidays.

Process improvement analytics

We can analyze your IT Help Desk procedures, ticket trends and patterns, and provide you with an in-depth analysis that can improve your end-user experience and help you save even more.

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