Frequently Asked Questions: Dynamic Quest Quickpass Service Desk Enhancement

Dynamic Quest Quickpass is an advanced end-user identity verification tool designed to enhance security by ensuring that only authorized users can access and make changes to your systems. This solution also simplifies password resets, providing a secure and efficient way for users to manage their credentials.

Quickpass uses multi-factor and biometric authentication to verify the identity of users before allowing any changes to their accounts. This prevents unauthorized access and ensures that only verified individuals can reset passwords or access sensitive information.

Quickpass employs both multi-factor authentication (MFA) and biometric authentication. Users can verify their identities using their mobile phones and biometric data, such as fingerprints or facial recognition, for an added layer of security.

By requiring multi-factor and biometric authentication for identity verification, Quickpass ensures that only authorized users can access and make changes to your systems. This significantly reduces the risk of unauthorized access and enhances overall security.

Yes, users can reset their passwords through the Quickpass app. The new password will automatically sync across Office 365, Active Directory, Azure Active Directory, and other platforms. This feature not only enhances security but also simplifies password management.

If you prefer that your users do not reset their own passwords, please contact our support team, and we will configure the Quickpass settings accordingly.

No, Quickpass is provided to all our managed IT clients at no extra cost. This mandatory service desk upgrade aims to enhance your security and streamline your IT operations.

If you have any questions or need further assistance, please contact your Client Success Manager or our support team at

With Quickpass, you can empower your users with advanced identity verification and experience enhanced security. Contact your Client Success Manager or our Service Desk today to learn more about this innovative solution.

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