Blog Archive

What is Dynamic Quest Quickpass? Dynamic Quest Quickpass is an advanced end-user identity verification tool designed to enhance security by ensuring that only authorized users can access and make changes to your systems. This solution also simplifies password resets, providing a secure and efficient way for users to manage their credentials. How does Quickpass enhance […]

Recently, a client told us, “We have experienced a significant change in our service desk experience,” which made our day! You may have also noticed similar improvements in your interactions with our service desk. Internally, we have reorganized the Service Desk team around a goal we call First-Contact Resolution (FCR). In short, we aim to […]

Enhance Security with Advanced Identity Verification Dynamic Quest provides robust security measures for our clients. Our new Quickpass solution prioritizes end-user identity verification, ensuring all password reset actions are authenticated and secure. Quickpass seamlessly integrates with your existing Change Request processes, providing an added layer of security without disruption. Key Benefits Advanced Security: Quickpass uses […]

A Quarterly Business Review (QBR) is a strategic meeting between your organization and your Client Success Manager and Solution Architect. During this meeting we will review the performance of your services, discuss your business goals, and align our services to meet your evolving needs. Our QBR Meeting Will Cover: How Do I Schedule a QBR? […]

[Greensboro, NC] – Dynamic Quest and the Kentucky Credit Union League (KCUL) are pleased to announce their strategic partnership. This collaboration will enable credit unions to leverage Dynamic Quest’s comprehensive managed IT, cybersecurity, and employee help desk solutions., Dynamic Quest, the leading provider of managed IT services in the Southeast, specializes in comprehensive IT services […]

We are excited to introduce you to the new Dynamic Quest, Client Experience Model. Based on client feedback, we have invested in and restructured our team to improve how we support, communicate, and advise you and your business.   Client Success Manager  Your Client Success Manager (CSM) is the cornerstone of our client experience model, and […]

In the rapidly evolving landscape of healthcare, the role of information technology (IT) and cybersecurity has become increasingly critical. From electronic health records (EHRs) to telemedicine, technology has transformed the way healthcare is delivered, improving patient outcomes, and streamlining operations. However, this digital transformation has also brought new challenges, particularly in the realm of cybersecurity.  […]

Two major email communication players, Yahoo and Google, have recently implemented significant changes in their approach to bulk email sending. These adjustments aim to enhance user experience, improve email deliverability, and combat spam. In this article, we will explore the key modifications made by both Yahoo and Google, shedding light on their implications for email […]

Credit Union Cybersecurity Threats Cyberattacks are one of the greatest threats financial institutions face. The average financial security breach costs approximately $5.97 million. For credit union cybersecurity, this means keeping up to date with the latest cyber solutions is critical to protecting member data and their good name. On average, financial risk can range from […]

Dynamic Quest is honored to earn the business of our long-term client, Guilford County. Our partnership has extended for the past ten years, and we are thrilled to continue protecting their IT environment. More than ever, governments are being targeted by hackers. In fact, a recent study found that ransomware attacks in both state and […]