IT Articles
IT Articles
IT Articles
Recently, a client told us, “We have experienced a significant change in our service desk experience,” which made our day! You may have also noticed similar improvements in your interactions with our service desk. Internally, we have reorganized the Service Desk team around a goal we call First-Contact Resolution (FCR). In short, we aim to address your issue the first time you contact us as often as possible. Here’s how our commitment to FCR can transform your support experience and provide tangible benefits for your business. Benefits of FCR for You: Faster Response Times:…
A Quarterly Business Review (QBR) is a strategic meeting between your organization and your Client Success Manager and Solution Architect. During this meeting we will review the performance of your services, discuss your business goals, and align our services to meet your evolving needs. Our QBR Meeting Will Cover: Overall Assessment of Your Network: Summary of your hardware, business applications, policy, security, and continuity. At- Risk Item Assessment: Clear list of At-Risk items with detailed recommendations to improve IT posture. Recommended IT Roadmap: Detailed timeline of implementing at-risk recommendations. Quarterly & Annual Budget Forecast:…
Dynamic Quest is honored to earn the business of our long-term client, Guilford County. Our partnership has extended for the past ten years, and we are thrilled to continue protecting their IT environment. More than ever, governments are being targeted by hackers. In fact, a recent study found that ransomware attacks in both state and local governments have increased by 69% in 2023. With cyber threats on the rise, this requires government bodies to have a proactive IT team monitoring, alerting and responding to any threat that attempts to touch one of their endpoints….
LEVERAGE Partners with Dynamic Quest to Provide Managed IT Services TALLAHASSEE, FL – LEVERAGE is excited to announce a new partnership with Dynamic Quest, a managed information technology service provider that works with credit unions to deliver stable, secure, and reliable networking. Dynamic Quest is headquartered in Greensboro, North Carolina, and has offices and employees across the Southeast (including, Alabama, Georgia, and Florida) to make sure clients always have an expert to assist with IT issues. “In today’s digital age, credit unions are prime targets for hackers,” stated Steve Willis, President of LEVERAGE. “More…
The acquisition of Hargray Managed IT will expand Dynamic Quest’s presence in the Southeast region. Greensboro, NC (May 31, 2022) – Spire Capital Partners backed Dynamic Quest, a managed service provider offering IT and cloud services to enterprises and businesses, completed the acquisition of Hargray’s Managed IT Services division (“Hargray Managed IT”). Hargray Managed IT is a carve-out from Hargray, a Cable One company, based in Phoenix, Arizona. Dynamic Quest, led by CEO and Founder Javier Gomez, continues to execute on its strategic vision to become a regional leader in the Southeastern United States…
Dynamic Quest Acquires Integrated Solutions The Integrated Solutions acquisition will expand Dynamic Quest’s geographic presence into Alabama GREENSBORO, N.C., April 9, 2021 /PRNewswire/ — Spire Capital backed Dynamic Quest, a managed service provider offering IT and cloud services to enterprises and businesses, completed the acquisition of IT 4 the Planet dba Integrated Solutions (“Integrated Solutions”), a Birmingham, Alabama-based managed service provider. Dynamic Quest, led by CEO and Founder Javier Gomez, continues to execute on its strategic vision to become a regional leader in the Southeastern United States with its acquisition of Integrated Solutions. This marks the seventh acquisition for Dynamic…
The BoxMeta acquisition will expand Dynamic Quest’s geographic presence into Florida Greensboro, NC (March 29th, 2021) – Dynamic Quest, a managed service provider offering IT and cloud services to enterprises and businesses, completed the acquisition of BoxMeta (“BoxMeta”), a Jacksonville, Florida-based managed services provider. Dynamic Quest, led by CEO & Founder Javier Gomez, continues with its strategic vision to expand in the Southeastern United States with the acquisition of BoxMeta. This marks the sixth acquisition for Dynamic Quest since the formation of its partnership with Spire Capital in Q2 2018. Founded in 2001, BoxMeta…
GREENSBORO, N.C., August 13, 2020 — Dynamic Quest and The North Carolina Bar Association are pleased to announce they have entered a new strategic partnership. Dynamic Quest will be a CPM Connect IT technology partner, providing exceptional IT support to legal professionals across North Carolina. “Our new partnership with the North Carolina Bar Association was designed to bring cutting-edge solutions to lawyers across North Carolina,” said Tommy Riggins, Manager of Channel Sales at Dynamic Quest. “With decades of experience working within the legal industry, we understand the expertise required to support their unique IT…
Spire Capital backed Dynamic Quest Completes Third Acquisition of 2020 to Continue its Growth in Managed IT Greensboro, NC (August 25th, 2020) – Dynamic Quest, a managed service provider offering IT and cloud services to enterprises and businesses, completed the acquisition of Southern Data Solutions (“SDS”), an Atlanta, Georgia-based managed services provider. Dynamic Quest, led by CEO & Founder Javier Gomez, continued with its strategic vision to expand in the Southeastern United States with the acquisition of SDS. This marks the fifth acquisition for Dynamic Quest since the formation of its partnership with Spire…
The Nexxtep acquisition will increase Dynamic Quest’s market share in Georgia. Greensboro, NC (July 20th, 2020) – Dynamic Quest, a managed service provider offering IT and cloud services to enterprises and businesses, completed the acquisition of Nexxtep Technology Services (“Nexxtep”), a Valdosta, Georgia-based managed services provider. Dynamic Quest, led by CEO & Founder Javier Gomez, continued with its strategic vision to expand in the Southeastern United States with the acquisition of Nexxtep. This marks the fourth acquisition for Dynamic Quest since the formation of its partnership with Spire Capital in Q2 2018. Javier Gomez, CEO…
GREENSBORO, N.C., June 23, 2020 / — Dynamic Quest and The Carolinas Credit Union League are pleased to announce they have entered a new strategic partnership. Dynamic Quest will be the Carolinas Credit Union League’s preferred technology partner. “Our new partnership with the Carolinas Credit Union League was designed to bring cutting-edge solutions to credit unions across North and South Carolina,” said Tommy Riggins, Manager of Channel Sales at Dynamic Quest. “With decades of experience working with credit unions, we understand the expertise required to support their unique IT environments.” With technology playing an…
CDC and government officials are stepping in and mandating companies to work from home. Not only could this become temporary law during this pandemic, but this ruling could also be the best way to protect your employees from being exposed to the novel virus. So, what can you do to prepare to transition your workforce into a work-from-home team that still performs at peak efficiency? Move to a Cloud Voice Solution A managed cloud voice solution will enable your work-at-home employees by leveraging the following benefits of a unified communication system: Video Conferencing…
