As managed IT services have grown in popularity, you’ve probably heard the concept touted often as the answer to your business’ IT woes. Still, there can be plenty of mystery on the topic. What are managed IT services, exactly? How do organizations integrate managed IT services into their existing business and workflows? Also, who provides these services? In today’s business blog we’ll answer these questions and more.
Managed IT services are a broad term describing any scenario in which a company (that’s you) partners with a vendor, called a managed service provider (or MSP), to handle some or all IT responsibilities for your company.
The exact services that MPSs offer range pretty widely. Companies, too, vary widely in terms of their IT infrastructure and needs, as well as exactly which IT responsibilities they choose to outsource to an MSP. Some firms may contract with an MSP to handle absolutely everything about their IT infrastructure. More commonly, companies will outsource only certain portions of their IT workload.
It’s a little easier to understand the concept of managed IT services by looking at some examples of how they are currently being used in several types of organizations.
Businesses implement managed IT services in a whole host of ways. Here are a few examples.
Some companies look to a managed service provider to handle all or nearly all its IT needs. Growing small businesses, for example, may not have much (or any) in-house IT presence. They need capabilities that they don’t have, and they find it simpler and more affordable to contract with an MSP than to build out their own in-house IT team.
On the other end of the spectrum, a medium or large business with an established in-house IT team might look to a managed service provider to alleviate some stress on that team. A larger firm might outsource help desk-level support, for example. In doing so, the company would empower its in-house team and now. Free from the distractions of troubleshooting workstations and managing software installs, the in-house IT specialists can focus their attention on the higher-level tasks they were hired to do.
Businesses who have embraced the managed IT services model do so for a wide variety of reasons. Some are unique to specific industries, but many are universal. Here are a few reasons it likely makes sense for your business to choose a managed service provider for your managed IT services needs.
Scaling your IT infrastructure has real costs when you do it in house. You need additional equipment, additional floor space to house the equipment, and additional personnel to install, run, and monitor the equipment. Managed service providers, on the other hand, already have the equipment. They’re running servers for dozens of businesses, so they have automatic capacity when you need more. They can leverage the economy of scale in a way you can’t.
Growth isn’t just measured in headcount, either. Device count continues to increase, too. Employees expect to be able to interact with systems using their work computer, laptop, tablet, and phone—both on site and off. Your in-house team doesn’t have the time to support all these device issues. A managed service provider does.
If you have an in-house team, are you having trouble keeping it fully staffed with well qualified people? You’re not alone. Labor seems to be scarce, making domestic hiring more difficult than ever before.
Another more serious reason is the digital talent gap. In 2017, 54% of companies were having difficulty finding workers with the right digital skills. It’s not gotten better.
Fill your business’s talent gap by partnering with an MSP. The right MSP will have the specialties you’re missing and will be able to work in harmony with your in-house team.
If your business is looking into working with a managed service provider, you may be asking who provides managed IT services. The good news is you have plenty of options. There are quite a few local providers offering managed IT services in every metropolitan area, and there are a few global players as well. We’ll get to that distinction, but first, a word on services offered and specialization.
The first question businesses should ask is whether an MSP offers the services they need. Not every MSP has exactly the same offerings or experience, so don’t be afraid to ask pointed questions. Don’t just ask whether they offer a given service; ask how many clients they’ve served with it.
Some industries, like healthcare or finance, have developed specialized IT needs. Accordingly, some MSPs specialize in specific industries or technologies. In short, look for niche players if you’re in a niche industry.
If you’re looking for a quality local Greensboro managed service provider, we’re here for you. Contact us today to get started.
40% of businesses will incorporate the anywhere operations model to accommodate the physical and digital experiences of both customers and employees (Techvera).
The internal team was energized. With the Level 1 work off its plate, the team turned its attention to the work that fueled company growth and gave them job satisfaction.
It takes an average of 287 days for security teams to identify and contain a data breach, according to the “Cost of a Data Breach 2021” report released by IBM and Ponemon Institute.
The cost of cybercrime is predicted to hit $10.5 trillion by 2025, according to the latest version of the Cisco/Cybersecurity Ventures “2022 Cybersecurity Almanac.”.
The three sectors with the biggest spending on cybersecurity are banking, manufacturing, and the central/federal government, accounting for 30% of overall spending (IDC).
The average cost of a data breach in the United States is $8.64 million, which is the highest in the world, while the most expensive sector for data breach costs is the healthcare industry, with an average of $7.13 million (IBM).
More than 33 billion records will be stolen by cybercriminals by 2023, an increase of 175% from 2018.
Forty-three percent of attacks are aimed at SMBs, but only 14% are prepared to defend themselves (Accenture).
We did a proof of concept that met every requirement that our customer might have. In fact, we saw a substantial improvement.
We did everything that we needed to do, financially speaking. We got our invoices out to customers, we deposited checks, all the things we needed to do to keep our business running, and our customers had no idea about the tragedy. It didn’t impact them at all.
“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”