IT services firms come in all shapes and sizes, from boutique outfits with just a few employees to massive firms with multiple physical locations. Make sure you evaluate the size of an IT services company compared to the size and needs of your business. The right IT services company will be transparent about how many employees they have in various roles or departments, and it will have sufficient capacity to meet your needs.
IT services companies are generally quite competent. If not, they go out of business pretty fast. So “Are they competent?” is the wrong question. The right question to ask is whether they have the right competencies. Create a comprehensive list of your business’s hardware and software use. Don’t just ask whether the company can support what you’re using. Ask for proof that they have already successfully done so with other businesses.
Along the same lines, ideally, you want an IT services company that already understands your industry. Throwing industry jargon at your IT vendor is unavoidable, so it’s important that they understand that jargon. Ask how many companies in your industry the firm has worked with previously. The more, the better.
In general, we recommend giving preference to local firms. If you need on-site service, local firms can handle this directly. A distant IT support company has to find a local vendor and hope for good availability.
Finding a provider close by isn’t always possible, and it’s not feasible if you’re a multi-site organization. Still, smaller companies will benefit from choosing a local provider.
Many IT services companies have their own rules about which businesses they will take on. Before a company makes it onto your short list, make sure your business is actually qualified. For example, some service providers have upper or lower limits for the number of workstations supported, meaning if your business is too large or too small, they won’t serve you. Others may refuse to support specific hardware or software types, or they may narrow their field of clients to specific industries.
These are a handful of the areas you should consider when choosing the right IT services firm. If you want to ask us these or other questions, let’s get a conversation going.
70% of SMBs reported suffering a security breach during the previous 12 months – and companies with fewer than 500 employees were the most vulnerable, with a 75% breach rate.
93% of businesses file for bankruptcy after losing data for 10 or more days.
71% of SMBs are outsourcing their IT needs to a managed service provider.
The average price of a data breach now stands at about $4 million.
Billions of devices will be connected to the Internet of Things by 2025, exponentially increasing demand for MSPs to back up growing companies.
“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”
Javier Gomez, CEO
$500 billion will be spent in the greater cloud market by 2020.
More than 90% of businesses are either evaluating, adopting or embracing the cloud.