Winners of the coveted Rising Star and Partner of the Year awards:

Dynamic Quest clinched the Datto Rising Star Award and named Kaseya Partner of the Year! Click here to learn more.

Case study

Managed Service Desk Support

Learn how our multitiered support can reduce response times and provide solid ROI for your business

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The situation

In-house IT team was swamped with low-level work

A large healthcare company employed 1,500 full-time IT professionals. Their schedules were clogged with routine Level 1 service desk support — resetting passwords, mapping drives, etc. The work was necessary to operations, but it was also a giant black hole that swallowed all the team’s attention.

The challenge

So much potential, so little time

In theory, the internal team could have used their expertise to help the company advance business goals. Unfortunately, they didn’t have time to put high-level skills to work. They were mired in an endless slog of Level 1 service requests.
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The solution

Outsourcing Level 1 support responsibilities

The healthcare company’s IT team was freed to devote their time to business-critical work that yields the biggest payoff. With the Dynamic Quest team responding to Level 1 requests, the in-house team was able to turn their attention to enterprise-level IT projects that fuel the company’s growth. This challenge spurred the competitive instinct that brings out the best in motivated pros.

The results

Response time and costs dropped dramatically

Their backlog vanished. Response time went from two weeks to two hours. Spending was cut by 40%. With such clear ROI, the company asked us to take on their Level 2 service desk tasks, too.
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Learn how Level 1 and Level 2 Managed Service Desk Support from Dynamic Quest can reduce response time and provide solid ROI for your business.

Our Vendors

Don’t concern yourself with the tedium of low-level IT work

Leave level 1 and 2 IT tasks to us so you can focus on what really matters. Partner with Dynamic Quest to simplify IT management today.