Work With a Managed Service Provider or Hire Internal? 3 Reasons to Consider Outsourcing or Co-Managed IT
It is common for businesses to assume an internal staff will always be the best choice without considering the benefits of outsourcing to a group with a wide range of experience and skills, as well as, extensive knowledge. While there are certain benefits of having an internal staff, this article aims to highlight specific benefits of working with a managed IT service provider that should be considered.
We often get asked, “Why should I work with an IT provider that is not onsite, when I can hire an internal IT guy?” It is a great question, because decision makers that have not worked with an MSP may assume it is a more expensive and less responsive method than onsite support.
While there are undeniable benefits of having a team member onsite, there are compelling reasons to consider an MSP.
Reliable IT Support
IT needs to be stable and reliable 24/7/365. Having an internal IT department is great, but how do you account for sick days, paid leave and unexpected staffing turnover? A stable technology requires non-stop support to ensure productivity and uptime is optimized.
Working with an MSP can help reduce the worry of unexpected downtime. Having a proactive team of IT engineers working 24/7/365 can help you achieve a reliable and stable IT environment without the worry of always keeping your staff available.
Dynamic Quest runs 24/7/365 and provides support whenever you need it. You never have to worry about vacations and sick leave.
Who is Dynamic Quest?
Discover how we serve our clients and provide unmatched stability and reliability.
Security Oriented Support
Having a consistent and reliable team on your side is especially important in regard to cybersecurity. Approximately 76% of cyber security infections have the attack begin during the weekend or after business hours. This can be mitigated by having an MSP that offers a 24/7 security operations center (SOC) that can respond to incidents regardless of time of attack.
There are a variety of security services that should be employed to properly manage and secure your business, including:
Dynamic Quest Security Essentials
Our security essentials package offers a strong foundation for businesses to grow. Cyber threats come from every direction. Implementing multiple security solutions provides the necessary support to keep your priceless data secure. Services include:
- Advanced Malware Detection & Prevention
- Email Defense Spam Filtering
- DNS Content Filtering
- Dark Web Monitoring
- Security Awareness Training
Enhanced Security Features
Beyond the necessary security essentials, each of these services strengthens your overall security, providing a defense customized to your business and its vulnerabilities.
- 24/7 Managed Detection & Response (SIEM/SOC)
- Unified Threat Management (UTM)
- Regulatory Compliance Review
- Security Governance
- Internal & External Security Scans
Review our Case Study on Security Services to learn more.
What are Security Essentials?
Our CEO, Javier Gomez, provides a breakdown of these essential services.
Consistent Support Team
IT professionals work in a highly competitive field that drives engineers to proactively learn new skills, seek out new job opportunities and secure higher paying roles. While this is a positive for the engineer, it can be difficult for businesses to maintain top IT talent.
When your top IT talent leaves your organization, they take all of the knowledge they have gathered about your company with them and often leave your organization with little documentation. Working with a managed service provider ensures you have consistent support that is well documented. Your team does not have to spend time hiring, training, and onboarding new team members that are unfamiliar with your infrastructure.
Benefits of working with a consistent managed service provider include:
- Avoid the ongoing hiring and training cycle of new IT staff
- Extensive knowledge of systems, applications, and processes
- Consistent support from a large team of IT professionals
- 24x7x365 point of contact for support issues
- Scalability that matches the growth of your company
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Co-Managed IT Provides Significant Benefits to Your Organization
Working with a managed it service provider does not have to be an all or nothing thing. In fact, a co-managed IT solution allows an MSP to augment the in-house team and provide a set of tools and processes that can further support your proprietary systems.
This model allows you to benefit from having a deep bench of professionals from an MSP, while maintaining your internal staff.
Dynamic Quest Commits to Client Success
With decades of experience, Dynamic Quest has been focused on delivering stable and reliable IT services to businesses throughout the Southeast. With offices located throughout the states of North Carolina, Georgia, Florida and Alabama, Dynamic Quest is strategically located to provide assistance to a variety of locations and businesses.
When you partner with Dynamic Quest, you will find a world-class partner that provides a wide-breadth of technical skills and an unwavering dedication to client success and satisfaction. Please reach out to us to learn more about our services and how we can help you get to where you want to go.
Our team is available at 833-437-8378 or email@example.com.
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