What Questions Should I Ask When Interviewing An IT Service Company?
Stop getting the run-around from IT service companies when it’s time to choose a new technology partner.
Asking the right questions will ensure you get setup with the best team possible to provide for your unique needs.
Not sure what to ask? We know what you need to be looking for, and here’s where to start.
- Are services geared towards my needs?
First thing’s first – when you’re making an investment in technology, you need to be sure you’re getting your money’s worth. That means services and solutions geared towards your unique industry needs.
- What industries have you worked with in the past?
A fast way to figure out if the company you’re dealing with is equipped to handle your IT is to ask about if they’ve worked with businesses similar to yours in the past. If not, assess how their previous work stacks up with your own business requirements.
- Do you provide mobile solutions?
Work isn’t just done on PCs anymore and we know it. You need mobile device protection and solutions, and we provide that.
- What is your guaranteed response time?
You need to be assured that your IT service team offers a guaranteed response time in case of a system breach – it may depend on the level of support you’re willing to pay for. Your business needs to be provided with several ways to contact your support team in case of an issue.
- Are you able to catch and resolve issues before they cause downtime?
Look for a company that provides 24/7 monitoring and regular maintenance to catch issues before they do damage that leads to downtime and lost wages.
- What isn’t covered in your support contract?
Are certain important repairs or installations going to cost you extra? And how much do they charge for non-covered services that may be crucial to you? Find out what exactly is part of your original investment and what’s being left out.