DQ Service Comparison
| Solution | Included with Quest Complete Plus (Dynamic Quest) | Competitive MSP | Benefit / Risk | |
|---|---|---|---|---|
| Cybersecurity | ||||
24/7 Threat Monitoring (SIEM)  |
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Risk: Attacks may go unnoticed for days or weeks, increasing the damage and response cost. Benefit: Detects and responds to threats in real time with centralized log correlation. | ||
| Endpoint Detection & Response (EDR) |
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Risk: Malware or ransomware can move laterally across devices unchecked, causing widespread disruption. Benefit: Identifies and contains endpoint threats instantly, minimizing spread. | ||
| DNS Filtering |
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Risk: Users can unknowingly access dangerous sites, leading to malware or credential theft. Benefit: Blocks malicious websites and phishing attempts before they reach the network. | ||
| Security Awareness Training |
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Risk: Human error remains the top cause of breaches — staff may click, download, or share sensitive data. Benefit: Empowers employees to recognize and avoid cyber threats like phishing. | ||
| Dark Web Monitoring |
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Risk: Breached credentials can be exploited without the company ever knowing, leading to data loss or ransomware. Benefit: Alerts when company credentials are found on the dark web for sale or abuse. | ||
| Email Backup |
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Risk: Loss of critical communication or legal records with no way to recover them. Benefit: Ensures email data is recoverable in case of deletion, corruption, or attack. | ||
| Anti-Spam |
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Risk: Users face increased phishing, spoofing, and malware threats via email. Benefit: Filters unwanted or malicious emails before they hit the inbox. | ||
| MFA |
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Risk: Compromised passwords can lead to full account or network breaches. Benefit: Adds a second layer of security to logins, reducing the risk of unauthorized access. | ||
| Penetration Testing Bi-annually |
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Risk: Critical security gaps may go unnoticed until exploited. Benefit: Identifies real-world vulnerabilities before attackers do. | ||
| Vulnerability Scanning Monthly |
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Risk: Vulnerabilities remain open to exploitation, increasing breach risk. Benefit: Continuously monitors for weaknesses and ensures patching is effective. | ||
| Firewall Monitoring & Management |
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Risk: Misconfigured or outdated firewalls leave the network exposed. Benefit: Ensures perimeter defenses are up-to-date, optimized, and responsive to threats. | ||
| Compliance Support (HIPAA, NIST, etc.) |
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Risk: Non-compliance can result in legal penalties, loss of trust, and failed audits. Benefit: Aligns policies and technology with regulatory requirements to avoid fines. | ||
| Infrastructure Services | ||||
| Server & Network Monitoring (RMM) |
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Risk: Downtime, slow systems, and unresolved issues affect productivity and revenue. Benefit: Proactively detects performance issues or outages before they impact users | ||
| Backup & Disaster Recovery |
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Risk: Data loss and prolonged downtime during outages or ransomware attacks. Benefit: Enables rapid restoration of data and systems after incidents. | ||
| Patch Management |
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Risk: Outdated software becomes an easy entry point for attackers. Benefit: Closes known vulnerabilities with timely software updates. | ||
| HaaS (Firewalls, switches, WAP’s, UPS) |
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Risk: Aging or unsupported hardware fails more often and creates security holes. Benefit: Keeps infrastructure modern, supported, and under warranty without large capital costs. | ||
| Cloud Hosting/Management (Azure, O365, etc.) |
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Risk: Disconnected or poorly managed cloud services increase risk of breaches and inefficiencies. Benefit: Improves scalability, availability, and centralized security management. | ||
| Software Licenses | AV, Microsoft 365 Licensing, RMM |
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Risk: Without AV and RMM, systems lack protection and central visibility. Benefit: Delivers foundational productivity, protection, and remote management. | |
| Strategic Services | ||||
| Virtual CIO (vCIO) / IT Strategy Sessions |
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Risk: IT becomes reactive with no roadmap, leading to inefficiencies and overspending. Benefit: Guides long-term IT planning aligned to business goals. | ||
| Reporting & Documentation |
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Risk: Decisions are made blindly with no proof of service quality or risks. Benefit: Offers visibility into performance, security, and compliance status. | ||
| IT Support | ||||
| Help Desk (24/7) |
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Risk: Issues that occur after hours go unresolved, impacting operations. Benefit: Ensures employees can get support anytime, minimizing downtime. | ||
| On-site Support (Technician Visits if required) |
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Risk: Critical on-site issues may linger if remote-only support isn't sufficient. Benefit: Provides hands-on help for hardware, networking, and emergency needs. |
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Dynamic Quest
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