The cost of downtime goes up exponentially when you’re waiting for an unresponsive IT company. So why bother? Try our responsive Service Desk instead.
So much of the IT industry is dependent on time. How quickly an IT firm can respond to a problem, how much downtime their client deals with, how much they’re charged for on-site repair hours, etc. The speed of resolution is a primary factor in how valuable an IT firm’s services really are.
We all know that downtime is bad. It’s bad for business, bad for employees, bad for clients – bad for you. When your systems fail, your employees sit around twiddling their thumbs, waiting for it to come back online. Your customers get more and more frustrated, waiting to get what they were expecting when they came to your office or called you that day.
But the truth is, it’s even worse than that.
Beyond the surface level issues caused by unexpected downtime, there’s the reality that downtime both wastes your money and costs you in revenue. When you really dig into the details, downtime can cost you a lot of money in a relatively small time frame.
That’s why it makes zero sense to put up with unresponsive IT support. Every minute of delay costs you more money in wasted staff hours, lost data, and lowered productivity, all on top of what you’re already paying the IT firm in the first place!
The reality of modern technology is that cybercrime, serious weather, or even human error can quickly take your systems offline. IT is now such a central part of a business that server failure and software crashes will affect every aspect of it.
The computer isn’t just one part of your business anymore. It’s how you process sales, place orders, track inventory, and more. That means that one full day of computer downtime equals one full day of not being in business.
Given that your IT is such a foundational part of your business, you need to invest in support that will make sure it keeps working for you, day after day, regardless of increases in cybercrime, or bad weather, or a careless employee.
Dynamic Quest is proud to offer high-quality Service Desk support services for your business. Unlike other network support companies, we won’t put you on hold when you need our help.
We know when you have problems with your technology, your employees are unable to stay focused and productive, which means time and money are wasted and work doesn’t get done. Our Help Desk professionals are here to give you the quick and reliable support you deserve with:
We specialize in proactive management and maintenance of your IT environment. With this type of support, most of the pending issues and possible threats in your system are neutralized before they affect your business. In-house IT staffs often operate on a break/fix model, which only address issues after a problem has occurred. Proactive maintenance keeps your systems running and your employees productive, which ensures a maximum return on your investment in technology and employee wages.
However, when something does go wrong, and you need our help, we won’t keep you waiting!
Technology issues need to be sorted out as quickly as possible, and that’s exactly what we’ll do. Our Help Desk services give you:
Your business can’t afford downtime, slowdowns, and breakdowns. Our proactive approach to IT management and Service Desk Services gives you the answers you need and speedy resolutions to any IT issues that may come up from day to day.
Our responsive Service Desk staff is internal and based right here in our offices.
Your assigned Service Desk technician will even come to meet you at your office – so you know exactly who you are talking to every time you pick up the phone and call.
We won’t make you wait on hold – you can speak with us directly by telephone. If it’s more convenient, you can access our Service Desk through the agent we set up on your computers, online portal, or email.
More than 90% of businesses are either evaluating, adopting or embracing the cloud.
71% of SMBs are outsourcing their IT needs to a managed service provider.
$500 billion will be spent in the greater cloud market by 2020.
“We believe our success is due to the strength of our team, the breadth of our services, our flexibility in responding to clients, and our focus on strategic support.”
Javier Gomez, CEO
Billions of devices will be connected to the Internet of Things by 2025, exponentially increasing demand for MSPs to back up growing companies.
70% of SMBs reported suffering a security breach during the previous 12 months – and companies with fewer than 500 employees were the most vulnerable, with a 75% breach rate.
The average price of a data breach now stands at about $4 million.
93% of businesses file for bankruptcy after losing data for 10 or more days.