Managed IT Services
Co-Managed IT Services
Augment your IT team with professional expertise and support
What Are Co-Managed IT Services?
Co-managed IT is a hybrid service model combining your in-house IT capabilities with external support from a managed service provider. Unlike fully managed IT services where an external provider handles most operations, a co-managed arrangement keeps your internal IT department in the driver's seat while giving you access to additional expertise, tools, and resources.
In this model, responsibilities are shared rather than outsourced entirely. Your team retains ownership of business-critical systems and strategic decisions. Dynamic Quest fills agreed-upon gaps—help desk overflow, security operations, or specialized expertise your team lacks.
Co-managed IT is not a stepping stone to fully managed services unless you choose that path. It's a legitimate, long-term IT management approach designed for organizations wanting full control while gaining benefits of an experienced IT services firm.
Why choose Dynamic Quest for co-managed IT services?
Founded in 2000, Dynamic Quest brings over two decades of experience serving small and mid-sized businesses across the Southeast. We’ve earned recognition as both a Datto Rising Star Award winner and Kaseya Partner of the Year.
Tailored Engagement
Choose the support level that fits your business, from supplemental assistance to full-scale infrastructure management.
Proactive Approach
We monitor and manage your systems around the clock to ensure they're secure and fully optimized.
Dependable Solutions
Access cutting-edge IT solutions without significant capital expenses.
Hassle-Free Client Experience
We integrate seamlessly with your IT department's existing operations, functioning as a natural extension of your team.
Trusted Advisor Partnership
Our track record of long-term client relationships demonstrates commitment to partnership over transactions.
How we support your IT team
Our co-managed IT services enhance and supplement your existing IT department. You choose how we collaborate to create a scalable, efficient IT environment.
Fill skill gaps
Gain access to specialized expertise in cybersecurity, cloud services, network management, and more. Our team of over 100 accredited engineers brings depth across security, infrastructure, cloud platforms, and compliance.
Manage IT efficiently
Offload routine tasks such as patch management, network monitoring, data backups, and help desk support while maintaining control over strategic operations.
Optimize IT strategy and professional services
Get expert insights for IT roadmaps, technology upgrades, and digital transformation. Our strategic technology advisers align technology investments with business objectives.
Streamline cloud infrastructure
Leverage cloud solutions for flexibility, scalability, and resilience, with full support for migrations, optimization, and security.
Enhance security
Strengthen defenses with advanced security solutions, compliance support, and risk management. Our managed security services include 24/7 monitoring, threat detection, vulnerability management, and compliance support.
Scale on demand
Adjust our involvement as business needs evolve, whether for short-term projects or long-term strategy.
How the Co-Managed IT Model Works Day to Day
When end users need support, they contact the help desk through established channels. Depending on configuration, requests route to your internal team first with escalation to Dynamic Quest, or directly to our help desk for specific issue types. Your users get timely support without confusion.
Ticket routing follows rules you define. Your team might handle requests related to proprietary applications while Dynamic Quest manages infrastructure, security, and standard desktop support. Escalation paths ensure complex issues reach the right expertise level quickly.
Documentation and shared visibility keep both teams aligned. We maintain detailed records your team can access. Regular communication ensures accountability and continuous improvement.
What We Handle vs. What You Keep In-House
Flexibility defines the co-managed relationship. There’s no rigid template dictating which responsibilities belong where.
Your internal team typically retains ownership of business-critical systems, proprietary applications, and strategic IT decisions. You know your business processes better than anyone.
Dynamic Quest commonly assists with monitoring, patch management, backup verification, security operations, user support overflow, and project-based work. We bring capabilities and tooling that might be cost-prohibitive for a single organization.
As your team’s capabilities evolve or business needs shift, the division of responsibilities can adjust.
Common Co-Managed IT Service Groupings
Partnering with Dynamic Quest brings unparalleled advantages for your business.
User Support and Escalation Coverage
When your team can't keep up with ticket volume, a reliable escalation path prevents bottlenecks. Our 24x7x365 help desk provides round-the-clock coverage.
Infrastructure Monitoring and Maintenance
Proactive monitoring identifies potential problems before outages. Regular maintenance happens on schedule rather than getting postponed.
Security Coordination and Risk Reduction
Managing firewalls, endpoint protection, email security, and vulnerability remediation requires constant attention. Our security services layer with your efforts for defense in depth.
Cloud and Digital Transformation Support
Migrations, optimizations, and ongoing cloud management benefit from experienced guidance.
Project-Based Initiatives
Infrastructure upgrades, office relocations, and system implementations often exceed internal capacity. Co-managed IT provides surge capability without long-term hiring commitments.
Real-World Co-Managed IT Scenarios
Help Desk Overflow
A manufacturing company's three-person IT team was buried in support tickets. Partnering with Dynamic Quest for help desk overflow freed them to complete infrastructure upgrades that had been postponed for two years, supporting business growth.
Security Enhancement
A healthcare organization needed stronger cybersecurity without adding specialists. Co-managed security services provided 24/7 monitoring and compliance documentation while the internal team maintained system ownership.
Project Acceleration
A professional services firm planned a cloud migration but lacked bandwidth. Dynamic Quest provided project support, completing the migration months ahead of internal-only timelines.
Co-Managed IT vs. Fully Managed IT
With fully managed IT services, the provider takes comprehensive responsibility for IT operations. This works well for organizations without internal IT staff or preferring a hands-off approach.
Co-managed IT maintains shared responsibilities. Your team stays involved in decisions while gaining access to additional expertise. This fits organizations with capable internal staff needing extended capacity, specialized skills, or after-hours coverage.
Dynamic Quest offers both options and can help assess which model aligns with your business needs.
Advantages and Disadvantages of Co-Managed IT Services
Advantages
Control and flexibility over your IT environment. Cost savings versus hiring full-time specialists. Access to expertise across security, cloud, infrastructure, and compliance. Scalability and business continuity coverage.
Disadvantages
Requires communication and role clarity. Without defined processes, confusion about responsibilities can create gaps.
Dynamic Quest minimizes this risk through structured onboarding, documented procedures, and regular check-ins.
Frequently Asked Questions
What are co-managed IT services?
A partnership model combining your internal IT team with external managed service provider support. Organizations choose co-managed IT when they have competent internal staff but need additional expertise, extended coverage, or growth capacity.
How do co-managed IT services differ from fully managed IT services?
Co-managed IT services involve a partnership between your internal IT team and Dynamic Quest, where we provide additional expertise, tools, and support to fill gaps in your IT capabilities. Unlike fully managed IT services, where an external provider takes full responsibility for your IT infrastructure, co-managed IT allows you to maintain control over your IT operations while benefiting from our advanced resources, cybersecurity protections, and 24/7 monitoring.
This approach is ideal for businesses that already have an IT team but need additional support for specialized tasks, security compliance, project-based work, or after-hours coverage.
How much do co-managed IT services cost?
Costs vary based on organization size, number of users, services required, and security needs. Co-managed IT often delivers cost savings compared to hiring additional internal staff for specialized skills. Contact Dynamic Quest for a customized assessment.
What is an IT managed service?
An ongoing support arrangement where a provider proactively monitors, maintains, and supports technology systems, emphasizing prevention rather than break-fix responses.
What is a CSP vs MSP?
A CSP (Cloud Service Provider) delivers cloud computing platforms. An MSP (Managed Service Provider) like Dynamic Quest manages IT operations across your entire environment, including cloud platforms.
Is co-managed IT a good fit for our business?
Best suited for businesses with internal IT teams needing additional expertise or capacity. If you lack internal IT staff, fully managed IT might be better. Dynamic Quest offers both and can help determine the right fit.
Let's talk about your needs
With Dynamic Quest's co-managed IT services, you remain in the driver's seat while benefiting from our expertise and resources. Your internal IT team keeps the knowledge and relationships they've built. We provide additional capabilities, coverage, and expertise to help your business reach its goals.
Let's build a partnership that enhances your IT capabilities on your terms.