The situation
An ERP company was seeking better hosting solutions
It’s not about the servers, it’s about the service
The challenge
Godlan didn’t like being captive to inattentive service providers
Godlan had discovered that no matter how well they customized and serviced their ERP software, they were still at the mercy of their hosting provider when problems arose.
Therefore, they considered three alternatives:
- Host with the ERP provider.
- Build their own data center.
- Partner with a company that put service first.
The solution
Godlan checked out many other third-party providers — and then, they met us
They liked what they saw, but they needed proof. Godlan was not about to sign on without a thorough test. Over several months, Dynamic Quest hosted and serviced a staging version of the ERP application. The idea was to demonstrate reliability and responsiveness — a proof of concept.
During testing, we developed a quick-turnaround automated pricing matrix that enabled Godlan to deliver proposals to prospects in 24 hours or less.
The test was conclusive: Dynamic Quest came through.
Godlan migrated to Dynamic Quest. They welcomed their new ability to deliver superior service to their clients. And of course, the company was then able to showcase this performance to prospects, which boosted their new business efforts.
“We did a proof of concept that met every requirement that our customer might have. In fact, we saw a substantial improvement.”
– Steve Fout, EVP Global Alliances
The results
Godlan got everything they asked for and more
- Decreased response time
- No upfront costs
- Improved customer service
- Quick-quote pricing
- New revenue stream
Learn how partnering with Dynamic Quest removes hosting headaches and brings in new revenue.
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