We’re excited to announce that the Dynamic Quest Client Experience Platform (CxP) is now live and available to all our clients!
You’ve told us how important it is to have clear, timely, and valuable communication when it comes to your IT support—whether it’s tracking a ticket, getting project updates, or simply knowing who to contact. We couldn’t agree more. That’s why we built Dynamic Quest CxP, a game-changing platform designed to enhance the way you interact with Dynamic Quest every day.
Watch the video:
Here’s What’s Included in Your New Client Experience:
- Client Hub – Available Now!
Your one-stop Service Management destination—submit and manage tickets, view device and project status, access billing details, run reports, and much more. It’s everything you need, all in one place.
Access it now at https://hub.dynamicquest.com - Contact Center – In Service Now!
Call, chat, or email—however you reach out, our Service Desk now delivers a faster and more personalized response. Our team is equipped with your information in real time, and with all new self-service booking options to let you schedule a support session when its convenient for you. - Intelligent Ticketing Engine (ITE) – In Service Now!
Using AI and natural language processing, ITE quickly triages and routes your support requests to the right expert—dramatically improving speed and accuracy. It even integrates with Microsoft Teams for seamless communication right from your workspace. The Microsoft Teams experience requires a scheduled setup and integration. Please click on the link to schedule a time to get your Teams environment setup. (link toOver time, tools like TaskFire and IT Glue will be retired as the Client Hub becomes your go-to platform for ticketing and support.
Why Start using CxP Now?
- Resolve issues faster with Intelligent Ticketing via Chat and personalized service over the phone.
- Get more visibility into your tickets, devices, and project status vis the Client Hub.
- Take control of your service experience with tools designed to work the way you work, anytime, anywhere.
The New Standard in IT Services – Try it Today, for FREE!
We believe CxP sets a new standard for managed IT support, and we’re excited for you to try it. Start exploring today, and let us know what you think. Your feedback is a vital part of how we continue to improve.
Want to learn more? Reach out to your Client Success Manager directly or send an email to CSM@dynamicquest.com.
Thank you for trusting Dynamic Quest—we’re committed to delivering a support experience that’s every bit as powerful as the technology behind it.
Best,
John Guillaume
President & CEO