In today’s business environment, speed and simplicity are everything—especially when it comes to IT support. That’s why Dynamic Quest recently launched our next-generation Client Experience Platform (CxP), designed to streamline how organizations get help, resolve issues, and stay productive.
The results? Within the first 30 days of rollout, our clients experienced significant improvements across the board:
- 77% of issues were resolved instantly via chat—that’s more than twice as effective as traditional email support.
- Chat beat email by 100% and phone by 22% in resolution speed—proving faster, smarter service leads to quicker results.
- CSAT (Customer Satisfaction Score) hit a record 100% for chat users—our highest ever.
- Nearly 30% of users adopted the platform in the first month—a strong sign that modern IT support is not just wanted, but needed.
Why It Matters
Unlike many MSPs who still rely heavily on phone or email support, Dynamic Quest’s CxP is built for today’s hybrid, high-speed work environment. With AI-enabled, chat-based ticketing, users can instantly get help from a live team—no waiting, no long hold times, and no digging through inboxes.
It’s not just about fixing problems faster. It’s about making IT feel effortless. And for growing businesses with little to no internal IT staff, that’s a game-changer.
How It Works
Dynamic Quest clients can access real-time support through multiple channels:
System Tray Shortcut
If we manage your workstations, the chat tool lives right in your Windows system tray.Client Portal Access
Log in to the Dynamic Quest Hub and click “Live Support.”Microsoft Teams Integration
Prefer everything in one place? We can integrate chat into your Teams environment for a seamless workflow.
Pro Tip: For critical issues affecting many users, chat or phone support is the fastest path to resolution. Severity 1–3 support is not handled over email.
Dynamic Quest continues to raise the bar in IT service delivery—empowering businesses with technology that works for them, not against them.
Want to see how our platform helps growing companies stay secure, supported, and productive 24/7? Let’s talk.