Welcome to Our All-New QBR Experience
A Quarterly Business Review (QBR) is a strategic meeting between your organization and your Client Success Manager and Solution Architect. During this meeting we will review the performance of your services, discuss your business goals, and align our services to meet your evolving needs.
Our QBR Meeting Will Cover:
- Overall Assessment of Your Network: Summary of your hardware, business applications, policy, security, and continuity.
- At- Risk Item Assessment: Clear list of At-Risk items with detailed recommendations to improve IT posture.
- Recommended IT Roadmap: Detailed timeline of implementing at-risk recommendations.
- Quarterly & Annual Budget Forecast: Provides a detailed overview of anticipated IT expenses and allocations to ensure financial planning aligns with strategic goals.
- MS 365 Summary: Details license usage.
- Ticket Performance: Analyzes helpdesk ticket metrics to evaluate response times, resolution rates, and overall service efficiency.
How Do I Schedule a QBR?
Your dedicated Client Success Manager will reach out to you to schedule the QBR at a time that’s convenient for you. They will work with you to gather any specific topics or concerns you’d like to address during the meeting.
Who should I ask to attend the QBR?
We ask that any key stakeholders from the client’s organization, such as IT managers, department heads, and executives attend.
Conclusion
You deserve remarkable services and support, and our investment in our reporting and QBR experience is another step on our promise to you; dependable support, reliable services, and peace of mind. We look forward to continuing our partnership and working together to achieve your business goals.
If you have any questions or would like to schedule your next QBR, please reach out to your Client Success Manager. Thank you for choosing Dynamic Quest as your IT service provider.
