IT Articles
IT Articles
IT Articles
What is Dynamic Quest Quickpass? Dynamic Quest Quickpass is an advanced end-user identity verification tool designed to enhance security by ensuring that only authorized users can access and make changes to your systems. This solution also simplifies password resets, providing a secure and efficient way for users to manage their credentials. How does Quickpass enhance security? Quickpass uses multi-factor and biometric authentication to verify the identity of users before allowing any changes to their accounts. This prevents unauthorized access and ensures that only verified individuals can reset passwords or access sensitive information. What authentication…
Enhance Security with Advanced Identity Verification Dynamic Quest provides robust security measures for our clients. Our new Quickpass solution prioritizes end-user identity verification, ensuring all password reset actions are authenticated and secure. Quickpass seamlessly integrates with your existing Change Request processes, providing an added layer of security without disruption. Key Benefits Advanced Security: Quickpass uses multi-factor and biometric authentication to confirm user identities, safeguarding against unauthorized access. Easy Identity Verification: Users can verify their identities through a secure, intuitive mobile app, significantly reducing the risk of fraud and identity theft. Convenient and Efficient: By…
A Quarterly Business Review (QBR) is a strategic meeting between your organization and your Client Success Manager and Solution Architect. During this meeting we will review the performance of your services, discuss your business goals, and align our services to meet your evolving needs. Our QBR Meeting Will Cover: Overall Assessment of Your Network: Summary of your hardware, business applications, policy, security, and continuity. At- Risk Item Assessment: Clear list of At-Risk items with detailed recommendations to improve IT posture. Recommended IT Roadmap: Detailed timeline of implementing at-risk recommendations. Quarterly & Annual Budget Forecast:…
[Greensboro, NC] – Dynamic Quest and the Kentucky Credit Union League (KCUL) are pleased to announce their strategic partnership. This collaboration will enable credit unions to leverage Dynamic Quest’s comprehensive managed IT, cybersecurity, and employee help desk solutions., Dynamic Quest, the leading provider of managed IT services in the Southeast, specializes in comprehensive IT services and managed technology solutions, including managed IT solutions, cybersecurity, cloud services, and more. The Kentucky Credit Union League is dedicated to serving the needs of credit unions and providing resources to help them thrive. “We are excited to announce…
We are excited to introduce you to the new Dynamic Quest, Client Experience Model. Based on client feedback, we have invested in and restructured our team to improve how we support, communicate, and advise you and your business. Client Success Manager Your Client Success Manager (CSM) is the cornerstone of our client experience model, and your dedicated, primary point of contact outside of our 24x7x365 Service Desk team. Your CSM is responsible for your absolute satisfaction. Whether you need advice on a new solution or technology, or want to discuss an outstanding ticket, your…
Microsoft announced they will be changing how companies purchase Microsoft 365, Office 365, and Dynamics 365 licenses, and Dynamic Quest is well-versed in the new program to help make the transition for our clients as smooth as possible. The current CSP model will be phased out and replaced with the New Commerce Experience (NCE), a program that provides options for both month-to-month flexibility and long-term commitments for price protection. With NCE fast approaching, we wanted to answer potential questions that our customers may have. What is the Difference Between Microsoft’s CSP Program and their…
Online shopping has become more popular than ever before. In 2020, more than 2 billion people bought products or services online. In 2021, Adobe Analytics projects U.S. e-commerce sales between November and December will grow nearly 10 percent year over year to reach a record $207 billion in U.S. sales. Whether they’re shopping online because it’s more convenient or avoiding going to brick-and-mortar retailers during the ongoing pandemic, more people are turning to online retailers every day. It’s not just the convenience or health safety that’s drawing people to shop online; shopping this way…
Noun: ransomware; 1. a type of malicious malware/software designed to block access to a computer system until a sum of money is paid. Recent Cases The Tewksbury, Massachusetts police department was taken over by CryptoLocker. Their most recent back-up on an external hard drive was also corrupted, and their most recent non-corrupted back-up was 18 months old. The Tewksbury P.D. enlisted the help of the FBI, the Department of Homeland Security, the Massachusetts State Police, and private info-security firms — all to no avail. After nearly five days of unsuccessful attempts to decrypt the…
Take a look at how companies are shaping their IT budgets, and what their biggest expenses are. A very common question among businesses is, “How much should I be spending on digital services?” or “Should we increase our IT budget this year?” It’s a good question, so we’re going to take a look at the latest IT budget trends to see just what companies are deciding. Basic Budget Increases Let’s talk percentages: It’s natural for IT budgets to increase at least a little every year to keep up with the inflation of costs and…
During a public crisis, hackers are more than ready to take advantage of the visceral fear that can be felt worldwide. The novel coronavirus is rapidly spreading and with it comes an increased spread of malware and phishing attacks cloaked as fabricated good causes. It’s important business owners are aware of these attacks and can educate their staff, especially if they will be working from home. The US Cybersecurity and Infrastructure Security Agency (CISA) recently reacted to the pandemic by saying: “Cyber actors may send emails with malicious attachments or links to fraudulent websites…
CDC and government officials are stepping in and mandating companies to work from home. Not only could this become temporary law during this pandemic, but this ruling could also be the best way to protect your employees from being exposed to the novel virus. So, what can you do to prepare to transition your workforce into a work-from-home team that still performs at peak efficiency? Move to a Cloud Voice Solution A managed cloud voice solution will enable your work-at-home employees by leveraging the following benefits of a unified communication system: Video Conferencing…
Phone systems might not be the most exciting entity, but they are a necessity for almost every business. Unfortunately, many business owners have dealt with phone system failures and the inevitable fallout that occurs when a major line of communications is down. With this in mind, Voice over Internet Protocol (VoIP) offers a new alternative phone system that is designed to replace traditional business communication platforms. What Is VoIP? It’s important to note that VoIP is a service, not a brand. This uniquely designed telecom solution delivers the dynamic communications that fast-paced businesses need…
