IT Articles

IT Articles

IT Articles

KYCUL
Dynamic Quest and Kentucky Credit Union League Announce Strategic Partnership

[Greensboro, NC] – Dynamic Quest and the Kentucky Credit Union League (KCUL) are pleased to announce their strategic partnership. This collaboration will enable credit unions to leverage Dynamic Quest’s comprehensive managed IT, cybersecurity, and employee help desk solutions., Dynamic Quest, the leading provider of managed IT services in the Southeast, specializes in comprehensive IT services and managed technology solutions, including managed IT solutions, cybersecurity, cloud services, and more. The Kentucky Credit Union League is dedicated to serving the needs of credit unions and providing resources to help them thrive. “We are excited to announce…

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Introducing Our New Client Experience Model

We are excited to introduce you to the new Dynamic Quest, Client Experience Model. Based on client feedback, we have invested in and restructured our team to improve how we support, communicate, and advise you and your business.   Client Success Manager  Your Client Success Manager (CSM) is the cornerstone of our client experience model, and your dedicated, primary point of contact outside of our 24x7x365 Service Desk team. Your CSM is responsible for your absolute satisfaction. Whether you need advice on a new solution or technology, or want to discuss an outstanding ticket, your…

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FAQs About Microsoft’s New Commerce Experience, Answered

Microso­ft announced they will be changing how companies purchase Microso­ft 365, Office 365, and Dynamics 365 licenses, and Dynamic Quest is well-versed in the new program to help make the transition for our clients as smooth as possible. The current CSP model will be phased out and replaced with the New Commerce Experience (NCE), a program that provides options for both month-to-month flexibility and long-term commitments for price protection. With NCE fast approaching, we wanted to answer potential questions that our customers may have. What is the Difference Between Microsoft­’s CSP Program and their…

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Cyber Security Tips – Don’t Let Hackers Ruin Your Holidays

Online shopping has become more popular than ever before. In 2020, more than 2 billion people bought products or services online. In 2021, Adobe Analytics projects U.S. e-commerce sales between November and December will grow nearly 10 percent year over year to reach a record $207 billion in U.S. sales. Whether they’re shopping online because it’s more convenient or avoiding going to brick-and-mortar retailers during the ongoing pandemic, more people are turning to online retailers every day. It’s not just the convenience or health safety that’s drawing people to shop online; shopping this way…

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Ransomware

Noun: ransomware; 1. a type of malicious malware/software designed to block access to a computer system until a sum of money is paid. Recent Cases The Tewksbury, Massachusetts police department was taken over by CryptoLocker. Their most recent back-up on an external hard drive was also corrupted, and their most recent non-corrupted back-up was 18 months old. The Tewksbury P.D. enlisted the help of the FBI, the Department of Homeland Security, the Massachusetts State Police, and private info-security firms — all to no avail. After nearly five days of unsuccessful attempts to decrypt the…

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How Much Should Your Business Be Spending On Digital Upgrades This Year?

Take a look at how companies are shaping their IT budgets, and what their biggest expenses are. A very common question among businesses is, “How much should I be spending on digital services?” or “Should we increase our IT budget this year?” It’s a good question, so we’re going to take a look at the latest IT budget trends to see just what companies are deciding. Basic Budget Increases Let’s talk percentages: It’s natural for IT budgets to increase at least a little every year to keep up with the inflation of costs and…

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Be Aware of Online Coronavirus Scams

During a public crisis, hackers are more than ready to take advantage of the visceral fear that can be felt worldwide. The novel coronavirus is rapidly spreading and with it comes an increased spread of malware and phishing attacks cloaked as fabricated good causes. It’s important business owners are aware of these attacks and can educate their staff, especially if they will be working from home. The US Cybersecurity and Infrastructure Security Agency (CISA) recently reacted to the pandemic by saying: “Cyber actors may send emails with malicious attachments or links to fraudulent websites…

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Covid-19 & Remote Worker Enablement

CDC and government officials are stepping in and mandating companies to work from home. Not only could this become temporary law during this pandemic, but this ruling could also be the best way to protect your employees from being exposed to the novel virus. So, what can you do to prepare to transition your workforce into a work-from-home team that still performs at peak efficiency?    Move to a Cloud Voice Solution A managed cloud voice solution will enable your work-at-home employees by leveraging the following benefits of a unified communication system: Video Conferencing…

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Everything you need to know before you install a VoIP Phone System

Phone systems might not be the most exciting entity, but they are a necessity for almost every business. Unfortunately, many business owners have dealt with phone system failures and the inevitable fallout that occurs when a major line of communications is down. With this in mind, Voice over Internet Protocol (VoIP) offers a new alternative phone system that is designed to replace traditional business communication platforms. What Is VoIP? It’s important to note that VoIP is a service, not a brand. This uniquely designed telecom solution delivers the dynamic communications that fast-paced businesses need…

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Boost Your Agility With Microsoft Teams

This chat-based meeting application for agile teams – but only if you know how to use it properly. So many things have changed in business circles. From lighting fast computers to programs that allow you to accomplish any task, today’s technology makes almost anything possible. One of the big changes in America’s corporate culture is the way that workers meet. It probably all began with the huge rise in companies employing remote workers. Remote workers save a company money in numerous ways. You don’t have to provide offices, desks, or office equipment and supplies…

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8 Foolish IT security mistakes never get caught doing

Everyone makes foolish mistakes. You’ve done, I’ve done it, and it’s all part of being human. But if that mistake affected your IT security, consider the ramifications it could have on your organization for being careless. For instance, a computer hacked or leak of sensitive data because a password was easy to crack. Luckily, these security problems don’t have to become a common occurrence and can get fixed easily. What Are The Eight Foolish IT Security Mistakes to Avoid? In no particular order, we’ve created a list of the most common IT security mistakes…

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Analytics, Business Intelligence & Reporting

    Deriving actionable insights from data is the only thing that justifies the considerable cost of collecting it. Many companies invest time and resources gathering and consolidating data, only to stumble when it comes to turning that data into valuable intelligence. We see information not only wasted, but actually stalling forward momentum.   Reporting vs. Analytics: What’s the difference? Some of you may use these terms interchangeably, but they aren’t the same thing.  So let’s first get aligned on the terminology. Reporting is the gathering of data and the organization of it consistently…

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