IT Articles
IT Articles
IT Articles
What is Dynamic Quest Quickpass? Dynamic Quest Quickpass is an advanced end-user identity verification tool designed to enhance security by ensuring that only authorized users can access and make changes to your systems. This solution also simplifies password resets, providing a secure and efficient way for users to manage their credentials. How does Quickpass enhance security? Quickpass uses multi-factor and biometric authentication to verify the identity of users before allowing any changes to their accounts. This prevents unauthorized access and ensures that only verified individuals can reset passwords or access sensitive information. What authentication…
Recently, a client told us, “We have experienced a significant change in our service desk experience,” which made our day! You may have also noticed similar improvements in your interactions with our service desk. Internally, we have reorganized the Service Desk team around a goal we call First-Contact Resolution (FCR). In short, we aim to address your issue the first time you contact us as often as possible. Here’s how our commitment to FCR can transform your support experience and provide tangible benefits for your business. Benefits of FCR for You: Faster Response Times:…
Enhance Security with Advanced Identity Verification Dynamic Quest provides robust security measures for our clients. Our new Quickpass solution prioritizes end-user identity verification, ensuring all password reset actions are authenticated and secure. Quickpass seamlessly integrates with your existing Change Request processes, providing an added layer of security without disruption. Key Benefits Advanced Security: Quickpass uses multi-factor and biometric authentication to confirm user identities, safeguarding against unauthorized access. Easy Identity Verification: Users can verify their identities through a secure, intuitive mobile app, significantly reducing the risk of fraud and identity theft. Convenient and Efficient: By…
A Quarterly Business Review (QBR) is a strategic meeting between your organization and your Client Success Manager and Solution Architect. During this meeting we will review the performance of your services, discuss your business goals, and align our services to meet your evolving needs. Our QBR Meeting Will Cover: Overall Assessment of Your Network: Summary of your hardware, business applications, policy, security, and continuity. At- Risk Item Assessment: Clear list of At-Risk items with detailed recommendations to improve IT posture. Recommended IT Roadmap: Detailed timeline of implementing at-risk recommendations. Quarterly & Annual Budget Forecast:…
[Greensboro, NC] – Dynamic Quest and the Kentucky Credit Union League (KCUL) are pleased to announce their strategic partnership. This collaboration will enable credit unions to leverage Dynamic Quest’s comprehensive managed IT, cybersecurity, and employee help desk solutions., Dynamic Quest, the leading provider of managed IT services in the Southeast, specializes in comprehensive IT services and managed technology solutions, including managed IT solutions, cybersecurity, cloud services, and more. The Kentucky Credit Union League is dedicated to serving the needs of credit unions and providing resources to help them thrive. “We are excited to announce…
We are excited to introduce you to the new Dynamic Quest, Client Experience Model. Based on client feedback, we have invested in and restructured our team to improve how we support, communicate, and advise you and your business. Client Success Manager Your Client Success Manager (CSM) is the cornerstone of our client experience model, and your dedicated, primary point of contact outside of our 24x7x365 Service Desk team. Your CSM is responsible for your absolute satisfaction. Whether you need advice on a new solution or technology, or want to discuss an outstanding ticket, your…
In the rapidly evolving landscape of healthcare, the role of information technology (IT) and cybersecurity has become increasingly critical. From electronic health records (EHRs) to telemedicine, technology has transformed the way healthcare is delivered, improving patient outcomes, and streamlining operations. However, this digital transformation has also brought new challenges, particularly in the realm of cybersecurity. Cyberattacks targeting healthcare organizations have been on the rise in recent years, with hackers targeting sensitive patient data for financial gain. These attacks not only compromise patient privacy but also disrupt healthcare operations, leading to delays in patient care…
Two major email communication players, Yahoo and Google, have recently implemented significant changes in their approach to bulk email sending. These adjustments aim to enhance user experience, improve email deliverability, and combat spam. In this article, we will explore the key modifications made by both Yahoo and Google, shedding light on their implications for email marketers and the broader digital community. Google’s Changes: Google has rolled out updates designed to create a more secure and user-friendly environment. One of the notable changes is the introduction of BIMI (Brand Indicators for Message Identification), which allows…
Credit Union Cybersecurity Threats Cyberattacks are one of the greatest threats financial institutions face. The average financial security breach costs approximately $5.97 million. For credit union cybersecurity, this means keeping up to date with the latest cyber solutions is critical to protecting member data and their good name. On average, financial risk can range from $190,000 for a small to mid-size credit union up to $1.2 million for large credit unions. Assessing potential cyber threats will allow you to adjust your IT infrastructure accordingly. Below we break down specific threats and what you can…
Dynamic Quest is honored to earn the business of our long-term client, Guilford County. Our partnership has extended for the past ten years, and we are thrilled to continue protecting their IT environment. More than ever, governments are being targeted by hackers. In fact, a recent study found that ransomware attacks in both state and local governments have increased by 69% in 2023. With cyber threats on the rise, this requires government bodies to have a proactive IT team monitoring, alerting and responding to any threat that attempts to touch one of their endpoints….
Effective September 1, 2023, the NCUA will require all federally insured credit unions to notify the NCUA as soon as possible, within 72 hours after a reportable cyber incident has occurred. “Each of us in the financial system has an obligation to protect our nation’s economic and financial infrastructure. And, credit unions must be included in conversations about critical infrastructure, as a whole. This final rule will facilitate such dialogue,” Chairman Todd M. Harper said. “Through these high-level early warning notifications, the NCUA will be able to work with other agencies and the private…
Recognizing credit unions’ need to manage increasingly complex digital environments, the Virginia Credit Union League is pleased to announce its new partnership with Dynamic Quest, a managed information technology service provider, specializing in delivering stable, secure and reliable IT solutions. “Today’s IT professionals are looking for any edge that empowers them to protect their systems 24/7, that enables them to catch and prevent potential issues, and which offers immediate support when issues do arise,” noted League Vice President David Deacon. “With Dynamic Quest’s expertise focused on supporting all your credit union’s IT needs, you can…
