Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) has made it possible to expand a business in a short time with minimal costs. BPO involves delegating a particular process of your organization to a service provider that is usually located offshore. By leveraging the enormous capabilities of BPO, Small and Medium Enterprises (SMEs) are able to compete head-on with large companies that have several times the capital and manpower.
Advantages of BPO
This is the most important benefit of outsourcing. BPO service providers often operate in countries where the wage rates are very low. This allows those providers to offer a correspondingly low rate per employee to their clients. For example, the salary a company pays for one American telemarketer is often enough to cover that of three Filipino telemarketers.
Outsourcing allows an organization to tap into the services of a highly skilled and experienced workforce. Employees of the outsourcing sector often stick to one line of work. A telemarketer, for example, is likely to remain in the call center industry throughout his career, which allows him to earn valuable experience and further hone his craft.
With outsourcing, you pay only for what you use. You do not need to pay for capital expenditures such as cost of training, employee benefits, acquiring new equipment, etc. The only thing you need to handle is the bill the BPO company will send you at the end of each month. Outsourcing providers usually charge a flat rate per agent, so estimating the monthly bill is easy.
The number of outsourced employees working for you is very flexible. You can even increase or decrease your workforce each month if you want to. For example, you can have 50 more people working for you during the peak season. Then, when the busy season is over, you can release those employees without any complications.
The decision makers in your organization can focus on managing your business instead of overseeing the various processes of your company. Management can concentrate more on the things that really matter. You can safely leave all the decisions regarding the outsourced segments to the provider. After all, it is their job to ensure that the agents they provide meet your expectations.
The Philippines is currently recognized as the foremost BPO destination in the world, boasting an impressive annual growth rate of 20%. Its primary advantage over other outsourcing giants such as India and China is its huge pool of talented workers. English is the primary language used in business and education in the Philippines. Hence, many Filipinos grow up with the ability to speak English fluently without a regional accent. Filipinos are also quite familiar with Western culture and traditions. In fact, most of the movies shown in theaters in the Philippines are American movies. Filipinos are also known for their positive attitude towards work. They simply seem to be the perfect workers for American companies.
Dynamic Quest is one of the leading BPO companies in the Philippines. Our Philippine HQ is in the Clark Freeport Economic Zone, which is the biggest outsourcing hotspot in the archipelago. Dynamic Quest offers high-quality data entry services at a very favorable price. Our talented workers can digitize data from any source faster, more accurately, more efficiently, and at a lower cost.
